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Technical fault stalls Coop’s ATM, agency services

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co-operative Bank banking hall.
A Co-operative Bank banking hall. FILE PHOTO | NMG 

Cooperative Bank #ticker:COOP ATMS countrywide have been down following a system failure that has inconvenienced its customers countrywide.

The bank in a tweet on Thursday said the system hitch had affected all its card transactions including those at merchants and agency banking.

“Co-op Bank Card system is unavailable due to a technical fault that we are working on to resolve as soon as possible. ATM Services, Card transactions at Merchants and other Point of Sale outlets will resume immediately we resolve the challenge,” read the midday tweet which did not give any timelines when the hitch was likely to be resolved.

The system is said to have started experiencing downtimes before Christmas according to the bank’s customers who took to social media to lament the inconvenience.

Coming at a time when parents are taking their children back to school and when businesses are resuming from holiday, the hitch has likely hit many of the bank’s close-to-eight-million customers hard.

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The hitch may also mean a heavy loss for the bank that recently announced having moved almost 90 percent of its customer transactions to alternative delivery channels including mobile and ATMs.

With all the 580 ATMs and over 11,000 Co-op kwa Jirani agents down for a good part of Thursday, the bank’s missed business opportunity may be huge.

It was not immediately clear what had caused the system hitch but the bank expressed remorse over the inconvenient system glitch.

“We apologize for this inconvenience, the bank tweeted, seven hours after it had sent another tweet to encourage customers to use the channels which slid into technical hitch.

Back to school is easier with our banking channels! Shop and pay with your Co-op Visa Debit Card and pay school fees via MCo-opCash, Co-op Kwa Jirani agents or Co-op Net! #CoopEaseTheBurden,” read the earlier message.

Investment bank Genghis Capital recently called on the bank to upgrade its digital banking system to reduce its cost-to-income (CTI) ratio through efficiency gains in ICT.

The investment bankers in an analysis said the lender’s quarter three results had shown a rise in expenses from the investment in a new ICT system and training.

The bank hopes to put more money on ICT as part of its “Soaring Eagle” transformation agenda focusing on improved operational efficiencies, cost management and innovative delivery systems.

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World Bank pushes G-20 to extend debt relief to 2021

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World Bank Group President David Malpass has urged the Group of 20 rich countries to extend the time frame of the Debt Service Suspension Initiative(DSSI) through the end of 2021, calling it one of the key factors in strengthening global recovery.

“I urge you to extend the time frame of the DSSI through the end of 2021 and commit to giving the initiative as broad a scope as possible,” said Malpass.

He made these remarks at last week’s virtual G20 Finance Ministers and Central Bank Governors Meeting.

The World Bank Chief said the COVID-19 pandemic has triggered the deepest global recession in decades and what may turn out to be one of the most unequal in terms of impact.

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People in developing countries are particularly hard hit by capital outflows, declines in remittances, the collapse of informal labor markets, and social safety nets that are much less robust than in the advanced economies.

For the poorest countries, poverty is rising rapidly, median incomes are falling and growth is deeply negative.

Debt burdens, already unsustainable for many countries, are rising to crisis levels.

“The situation in developing countries is increasingly desperate. Time is short. We need to take action quickly on debt suspension, debt reduction, debt resolution mechanisms and debt transparency,” said Malpass.

ALSO READ:Global Economy Plunges into Worst Recession – World Bank

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Kenya’s Central Bank Drafts New Laws to Regulate Non-Bank Digital Loans

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The Central Bank of Kenya (CBK) will regulate interest rates charged on mobile loans by digital lending platforms if amendments on the Central bank of Kenya Act pass to law. The amendments will require digital lenders to seek approval from CBK before launching new products or changing interest rates on loans among other charges, just like commercial banks.

“The principal objective of this bill is to amend the Central bank of Kenya Act to regulate the conduct of providers of digital financial products and services,” reads a notice on the bill. “CBK will have an obligation of ensuring that there is fair and non-discriminatory marketplace access to credit.”

According to Business Daily, the legislation will also enable the Central Bank to monitor non-performing loans, capping the limit at not twice the amount of the defaulted loan while protecting consumers from predatory lending by digital loan platforms.

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Tighter Reins on Platforms for Mobile Loans

The legislation will boost efforts to protect customers, building upon a previous gazette notice that blocked lenders from blacklisting non-performing loans below Ksh 1000. The CBK also withdrew submissions of unregulated mobile loan platforms into Credit Reference Bureau. The withdrawal came after complaints of misuse over data in the Credit Information Sharing (CIS) System available for lenders.

Last year, Kenya had over 49 platforms providing mobile loans, taking advantage of regulation gaps to charge obscene rates as high as 150% a year. While most platforms allow borrowers to prepay within a month, creditors still pay the full amount plus interest.

Amendments in the CBK Act will help shield consumers from high-interest rates as well as offer transparency on terms of digital loans.

SEE ALSO: Central Bank Unveils Measures to Tame Unregulated Digital Lenders

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Scope Markets Kenya customers to have instant access to global financial markets

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NAIROBI, Kenya, Jul 20 – Clients trading through the Scope Markets Kenya trading platform will get instant access to global financial markets and wider investment options. 

This follows the launch of a new Scope Markets app, available on both the Google PlayStore and IOS Apple Store.

The Scope Markets app offers clients over 500 investment opportunities across global financial markets.

The Scope Markets app has a brand new user interface that is very user friendly, following feedback from customers.

The application offers real-time quotes; newsfeeds; research facilities, and a chat feature which enables a customer to make direct contact with the Customer Service Team during trading days (Monday to Friday).

The platform also offers an enhanced client interface including catering for those who trade at night.

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The client will get instant access to several asset classes in the global financial markets including; Single Stocks CFDs (US, UK, EU) such as Facebook, Amazon, Apple, Netflix and Google, BP, Carrefour;  Indices (Nasdaq, FTSE UK), Metals (Gold, Silver); Currencies (60+ Pairs), Commodities (Oil, Natural Gas).

The launch is part of Scope Markets Kenya strategy of enriching the customer experience while offering clients access to global trading opportunities.

Scope Markets Kenya CEO, Kevin Ng’ang’a observed, “the Sope Markets app is very easy to use especially when executing trades. Customers are at the heart of everything we do. We designed the Scope Markets app with the customer experience in mind as we seek to respond to feedback from our customers.”

He added that enhancing the client experience builds upon the robust trading platform, Meta Trader 5, unveiled in 2019, enabling Scope Markets Kenya to broaden the asset classes available on the trading platform.

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