Connect with us

General

Kenyan company takes customer service week to a new level – Lifestyle – Pulselive.co.ke

Published

on

Loading...

[ad_1]

 

  • Customer Service Week is an annual celebration marked globally during the first full week of October.
  • For the five days, companies go out of their way to remind their ‘employees – customers’ that indeed they are the king and the reason why they are still open for business.
  • Some would send thank you messages others send a simple gift hamper or a flower buckeye, nothing out of the ordinary same old same old,  that is until Chloride Exide Kenya, came into the picture and decided to take customer service week to a whole new level in their own unique way.

Customer Service Week is an annual celebration marked globally during the first full week of October.

During the five days organizations and institutions around the world remind themselves and recognize the importance of customer service excellence to their organizations.

For the five days, companies go out of their way to remind their ‘employees – customers’ that indeed they are the king and the reason why they are still open for business.


play

Chloride Exide Kenya customer service week banner (Facebook/Chloride Exide Kenya)

 

Some would send thank you messages others send a simple gift hamper,nothing out of the ordinary same old same old,  that is until Chloride Exide Kenya,  the largest battery and renewable energy distributor in the East African region focusing on automotive batteries, deep cycle batteries, came into the picture and decided to take customer service week to a whole new level in their own unique way.


play

Chloride Exide Country Manager, Zambia, appreciating their distributors with flowers & pizza for their continued business support. (Facebook/Chloride Exide Kenya)

Led by their obvious fun loving CEO Guy Jack, male employees at the company were requested to put themselves in the shoes of women for a day in support of women’s health and particularly the fight against breast cancer.

Also read: Hard times push Kenyans to make cheap but potent alcohol using pineapple peels and now they can’t get enough of it


play

Chloride Exide Kenya takes customer service week to a new level (Facebook//Chloride Exide Kenya)

 

Nothing new right? Well not if the said male employees were all dressed in female clothes, complete with wigs, heels, handbags and even make up.

“Our customers were highly entertained today when our male staff, led by our Group CEO, walked a day in women’s shoes (Literally) in support of women’s health, particularly breast cancer #CrossDressThursday #CSWeek2018 #SustainingCXExcellence #SlayQueens,” a Facebook post on the Company’s social page read.


play

Chloride Exide Kenya male employees dressed in women clothes in support of women and raising (Facebook/Chloride Exide Kenya)

 

Come Thursday and true to their word did all the male employees led by Jack did they dress to kill, literally.


play

Chloride Exide Kenya CEO Guy Jack dressed in women clothes in support of women’s health, particularly breast cancer. (Facebook/Chloride Exide Kenya)

Clad in dresses ranging from white flowing dresses, figure hugging dresses, Mini-skirts, Bui Bui (free flowing dress popularize by Muslims) to African inspired prints they saunter into the office their confidence intoxicating, some even outdoing women in their dressing and makeup skills, boy! did they cause a scene.


play

Chloride Exide Kenya male employees dressed in women clothes in support of women’s health, particularly breast cancer. (Facebook/Chloride Exide Kenya)

 

Once the photos were uploaded online comments started trickling in in their hundreds and by end of Thursday it can hit well over 1.7K, talk of going viral.


play

Chloride Exide Kenya male employees dressed in women clothes in support of women’s health, particularly breast cancer. (Facebook/Chloride Exide Kenya)

Here are just a few notable ones.

“Hahahahaha……. I love love love love love love love love all of you….I love the idea…I love the moment….I love everything… I will personally come to your offices and hug all of you… You guys are amazing,”  posted Juliana Olayo.

Haha day made. Aki nitanunua battery hata kama sina gari ”  Hodiah Hourldar Chepchirchir added.

Loading...

play

Chloride Exide Kenya male employees dressed in women clothes in support of women’s health, particularly breast cancer. (Facebook/Chloride Exide Kenya)

“This is an amazing initiative. Your all truly a HE for SHE team  Chloride Exide Kenya,”  Rita Mutheu Kigera commented.

“Great way of supporting us women. You can be assured any time I need a car battery I’ll remember the “slayqueens” @Chloride Exide”  Fuchaka Edel Posted.


play

Chloride Exide Kenya male employees dressed in women clothes in support of women’s health, particularly breast cancer. (Facebook/Chloride Exide Kenya)

 

Aside from all the dress fuss one thing is clear though, Chloride Exide Kenya wanted to raise awareness about breast cancer, the second leading cause of cancer death in women.


play

Chloride Exide Kenya male employees dressed in women clothes in support of women’s health, particularly breast cancer. (Facebook/Chloride Exide Kenya)

Kenya has the highest number of cancer-related deaths across East Africa (Kenya, Uganda and Tanzania) with an estimated 40 per cent of cancer –related deaths occurring in the country. 


play

Chloride Exide Kenya male employees dressed in women clothes in support of women’s health, particularly breast cancer. (Facebook/Chloride Exide Kenya)

According to WHO’s Globocan report that analyses new cases among men and women Cancer kills 32,987 Kenyans annually. The same report also found out that in the three countries, females are more vulnerable to getting cancer than their male counterparts. 1n 2017, 60 per cent of all new cancer cases in Kenya and Tanzania were females.


play

Chloride Exide Kenya male employees dressed in women clothes in support of women’s health, particularly breast cancer. (Facebook/Chloride Exide Kenya)

As a result more women die from cancer than men, accounting for 56 per cent of deaths.


play

Chloride Exide Kenya male employees dressed in women clothes in support of women’s health, particularly breast cancer. (Facebook/Chloride Exide Kenya)

 

Chloride Exide Kenya shed light to these sobering statistics in a fun irresistible way all while still appreciating their customers, talk of killing two birds with one stone and for that they have my Thumps up. Now that is how you make customers feel appreciated, mark you majority of customers are usually women.


play

Chloride Exide Kenya male employees dressed in women clothes in support of women’s health, particularly breast cancer. (Facebook/Chloride Exide Kenya)



[ad_2]

Loading...
Continue Reading

General

Public officers above 58 years and with pre-existing conditions told to work from home: The Standard

Published

on

Loading...

Head of Public Service Joseph Kinyua. [File, Standard]
In a document from Head of Public Service, Joseph Kinyua new measure have been outlined to curb the bulging spread of covid-19. Public officers with underlying health conditions and those who are over 58 years -a group that experts have classified as most vulnerable to the virus will be required to execute their duties from home.

Loading...

However, the new rule excluded personnel in the security sector and other critical and essential services.
“All State and public officers with pre-existing medical conditions and/or aged 58 years and above serving in CSG5 (job group ‘S’) and below or their equivalents should forthwith work from home,” read the document,” read the document.
To ensure that those working from home deliver, the Public Service directs that there be clear assignments and targets tasked for the period designated and a clear reporting line to monitor and review work done.
SEE ALSO: Thinking inside the cardboard box for post-lockdown work stations
Others measures outlined in the document include the provision of personal protective equipment to staff, provision of sanitizers and access to washing facilities fitted with soap and water, temperature checks for all staff and clients entering public offices regular fumigation of office premises and vehicles and minimizing of visitors except by prior appointments.
Officers who contract the virus and come back to work after quarantine or isolation period will be required to follow specific directives such as obtaining clearance from the isolation facility certified by the designated persons indicating that the public officer is free and safe from Covid-19. The officer will also be required to stay away from duty station for a period of seven days after the date of medical certification.
“The period a public officer spends in quarantine or isolation due to Covid-19, shall be treated as sick leave and shall be subject to the Provisions of the Human Resource Policy and procedures Manual for the Public Service(May,2016),” read the document.
The service has also made discrimination and stigmatization an offence and has guaranteed those affected with the virus to receive adequate access to mental health and psychosocial supported offered by the government.
The new directives targeting the Public Services come at a time when Kenyans have increasingly shown lack of strict observance of the issued guidelines even as the number of positive Covid-19 cases skyrocket to 13,771 and leaving 238 dead as of today.
SEE ALSO: Working from home could be blessing in disguise for persons with disabilities
Principal Secretaries/ Accounting Officers will be personally responsible for effective enforcement and compliance of the current guidelines and any future directives issued to mitigate the spread of Covid-19.

Loading...
Continue Reading

General

Uhuru convenes summit to review rising Covid-19 cases: The Standard

Published

on

Loading...

President Uhuru Kenyatta (pictured) will on Friday, July 24, meet governors following the ballooning Covid-19 infections in recent days.
The session will among other things review the efficacy of the containment measures in place and review the impact of the phased easing of the restrictions, State House said in a statement.
This story is being updated.
SEE ALSO: Sakaja resigns from Covid-19 Senate committee, in court tomorrow

Loading...
Continue Reading

General

Drastic life changes affecting mental health

Published

on

Loading...

Kenya has been ranked 6th among African countries with the highest cases of depression, this has triggered anxiety by the World Health Organization (WHO), with 1.9 million people suffering from a form of mental conditions such as depression, substance abuse.

KBC Radio_KICD Timetable

Globally, one in four people is affected by mental or neurological disorders at some point in their lives, this is according to the WHO.

Currently, around 450 million people suffer from such conditions, placing mental disorders among the leading causes of ill-health and disability worldwide.

The pandemic has also been known to cause significant distress, mostly affecting the state of one’s mental well-being.

Get breaking news on your Mobile as-it-happens. SMS ‘NEWS’ to 20153

With the spread of the COVID-19 pandemic attributed to the novel Coronavirus disease, millions have been affected globally with over 14 million infections and half a million deaths as to date. This has brought about uncertainty coupled with difficult situations, including job loss and the risk of contracting the deadly virus.

In Kenya the first Coronavirus case was reported in Nairobi by the Ministry of Health on the 12th March 2020.  It was not until the government put in place precautionary measures including a curfew and lockdown (the latter having being lifted) due to an increase in the number of infections that people began feeling its effect both economically and socially.

A study by Dr. Habil Otanga,  a Lecturer at the University of Nairobi, Department of Psychology says  that such measures can in turn lead to surge in mental related illnesses including depression, feelings of confusion, anger and fear, and even substance abuse. It also brings with it a sense of boredom, loneliness, anger, isolation and frustration. In the post-quarantine/isolation period, loss of employment due to the depressed economy and the stigma around the disease are also likely to lead to mental health problems.

The Kenya National Bureau of Statistics (KNBS) states that at least 300,000 Kenyans have lost their jobs due to the Coronavirus pandemic between the period of January and March this year.

KNBC noted that the number of employed Kenyans plunged to 17.8 million as of March from 18.1 million people as compared to last year in December. The Report states that the unemployment rate in Kenya stands at 13.7 per cent as of March this year while it stood 12.4 per cent in December 2019.

Loading...

Mama T (not her real name) is among millions of Kenyans who have been affected by containment measures put in place to curb the spread of the virus, either by losing their source of income or having to work under tough guidelines put in place by the MOH.

As young mother and an event organizer, she has found it hard to explain to her children why they cannot go to school or socialize freely with their peers as before.

“Sometimes it gets difficult as they do not understand what is happening due to their age, this at times becomes hard on me as they often think I am punishing them,”

Her contract was put on hold as no event or public gatherings can take place due to the pandemic. This has brought other challenges along with it, as she has to find means of fending for her family expenditures that including rent and food.

“I often wake up in the middle of the night with worries about my next move as the pandemic does not exhibit any signs of easing up,” she says. She adds that she has been forced to sort for manual jobs to keep her family afloat.

Ms. Mary Wahome, a Counseling Psychologist and Programs Director at ‘The Reason to Hope,’ in Karen, Nairobi says that such kind of drastic life changes have an adverse effect on one’s mental status including their family members and if not addressed early can lead to depression among other issues.

“We have had cases of people indulging in substance abuse to deal with the uncertainty and stress brought about by the pandemic, this in turn leads to dependence and also domestic abuse,”

Sam Njoroge , a waiter at a local hotel in Kiambu, has found himself indulging in substance abuse due to challenges he is facing after the hotel he was working in was closed down as it has not yet met the standards required by the MOH to open.

“My day starts at 6am where I go to a local pub, here I can get a drink for as little as Sh30, It makes me suppress the frustration I feel.” he says.

Sam is among the many who have found themselves in the same predicament and resulted to substance abuse finding ways to beat strict measures put in place by the government on the sale of alcohol so as to cope.

Mary says, situations like Sam’s are dangerous and if not addressed early can lead to serious complications, including addiction and dependency, violent behavior and also early death due to health complications.

She has, however, lauded the government for encouraging mental wellness and also launching the Psychological First Aid (PFA) guide in the wake of the virus putting emphasis on the three action principal of look, listen and link. “When we follow this it will be easy to identify an individual in distress and also offer assistance”.

Mary has urged anyone feeling the weight of the virus taking a toll on them not to hesitate but look for someone to talk to.

“You should not only seek help from a specialist but also talk to a friend, let them know what you are undergoing and how you feel, this will help ease their emotional stress and also find ways of dealing with the situation they are facing,” She added

Mary continued to stress on the need to perform frequent body exercises as a form of stress relief, reading and also taking advantage of this unfortunate COVID-19 period to engage in hobbies and talent development.

“Let people take this as an opportunity to kip fit, get in touch with one’s inner self and  also engage in   reading that would  help expand their knowledge.

Loading...
Continue Reading

Trending