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The Communication Authority has issued an online shopping fraud alert following an increase in websites and mobile applications purporting to sell goods and services online.

The communications regulator is advising the public to take precautionary measures by verifying the authenticity of the online trading platforms before transacting as well as report suspicious sites.

“The online shopping criminals entice unsuspecting buyers through deals via email, SMS, social media pages and telephone. They also request a registration fee for goods or services. Watch out for unavailable physical addresses, customer care helplines, suspicious telephone numbers, email addresses, and websites,” said CA in a statement.

In recent years there has been a proliferation of various websites and mobile applications that pose to be selling goods and services online.

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The online shopping criminals entice unsuspecting buyers through deals via SMS and social media pages.

Many Kenyans have fallen victim to this kind of scams and have lost a huge amount of money. The authority says some of the sites requests for a registration fee for the goods or services.

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They, however, have unavailable customer care helplines as well as impersonate websites, mobile applications for institutions such as banks, insurance, and government agencies.

Communication authority through the national computer incident response team coordination centre has issued an alert urging Kenyan to be wary of such websites and mobile applications that pose to be selling goods and services online.

CA is advising Kenyans to verify the authenticity of the online trading platforms before transacting, desist from sending money to mobile numbers belonging to individuals posing as representatives of such online stores, carry out checks on the respective online stores and mobile applications by reading the online reviews or other third-party comments on the stores and applications.

CA said victims must urgently get in touch via email [email protected] or through telephone hotlines 0703042700, 0730172700.



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