- Some drivers who deliver packages for Amazon told Business Insider they speed, blow stop signs, and skip meal and bathroom breaks to complete deliveries on time.
- The drivers we interviewed are managed by third-party courier companies that work out of Amazon facilities. Amazon provides the companies with packages, delivery routes, navigation software, and scanning devices.
- Ann Chval said female drivers at Amazon-affiliated delivery company JARS TD brought buckets and baby wipes to work so they could go to the bathroom inside their trucks.
- “We sped like crazy, everyone I know,” said Donato DiGiulio, a Chicago-area driver. “That’s the only way we were able to finish our routes on time.”
- Amazon said drivers are encouraged to take breaks any time they need.
Some drivers who deliver packages for Amazon say they feel pressured to speed, blow stop signs, and skip meal and bathroom breaks to complete deliveries on time.
In interviews with Business Insider, nine current or recently employed drivers of Amazon-affiliated courier companies complained about workers urinating in bottles, bags, or outside to save time on the road. The drivers we interviewed are managed by third-party courier companies that work out of Amazon facilities. Amazon provides the companies with packages, delivery routes, navigation software, and scanning devices.
Marvic Trejo, a driver who has worked for two courier companies delivering packages for Amazon, said he’s found bottles of urine in delivery vans and at the Amazon facilities where he loads packages.
“It’s disgusting,” he said in an interview with Business Insider. “There’s no place in society to have people pissing in a bottle. The worst part about it is people don’t even throw it away. They just throw it on the ground.”
He recalled one-day last summer when a female worker refused to deliver her route because the air-conditioning in her U-Haul was broken on a sweltering day.
Trejo said he would cover for her. When he climbed into the van, he smelled an overpowering stench and spotted bottles of urine in the passenger side, baking in the heat.
“It was one of the most disgusting experiences I have had to go through,” he said.
Hector Rivera, a former driver for Amazon-affiliated Thruway Direct, said he’s also found discarded bottles of urine in the trucks he’s driven.
“Everybody has to go through that — they have to pee in bags or stop somewhere and use bottles, and then they would leave it there in the van. It was disgusting,” Rivera said. Thruway Direct did not respond to multiple requests for comment.
Ann Chval said female drivers at Tennessee-based JARS TD, an Amazon-affiliated delivery company where she briefly worked as a driver in 2017, brought buckets and baby wipes to work so they could go to the bathroom inside their trucks. Once, a male driver urinated on a customer’s lawn in front of her, she said. JARS TD did not respond to requests for comment.
The drivers we interviewed are managed by third-party courier companies that work out of Amazon facilities. Amazon provides the companies with packages, delivery routes, navigation software, and scanning devices.
Amazon spokeswoman Amanda Ip said most drivers complete routes in a reasonable time frame, and that drivers are encouraged to take breaks any time they need. The company factors a 30-minute lunch break and two additional 15-minute breaks into daily routes for drivers.
“The majority of drivers complete their daily routes in under nine hours, which factor in breaks, traffic patterns and more,” Ip said. “And in cases where inclement weather or traffic may impact a driver’s ability to complete a customer delivery on-time, Amazon works closely with delivery service providers to make adjustments to their delivery route and, if necessary, DSPs call drivers to return to the station.”
Claims of drivers urinating in bottles does not reflect the standards Amazon has for its delivery service providers, the company said.
One driver said he didn’t have any issues with stopping to use a restroom, however.
Jermaine Lakota Johnson, a former driver for Courier Distribution Systems, in Everett, Massachusetts, said he had flexible hours and could take as many breaks as he needed.
“It was a great job, one of my favorites actually,” Johnson said of his Amazon delivery days.
In addition to skipping meal and bathroom breaks, eight drivers employed by Amazon-affiliated delivery companies admitted to speeding regularly to complete their routes. Some said they sprinted between stops.
“We sped like crazy, everyone I know,” said Donato DiGiulio, a Chicago-area driver who worked for New York-based Need it Now for eight months. “That’s the only way we were able to finish our routes on time. We were zooming through residential areas, all of us, all the time.”
DiGiulio said he almost hit a child playing in the street during a delivery. He slowed down after that and started stopping at stop signs. But then his route times also slowed. Need it Now did not respond to multiple requests for comment on this story.
Eric Jeffries, a former Army combat-arms specialist, said Amazon required a three- to four-minute turnaround between deliveries when he worked for DeliverOL last year.
He said it was nearly impossible to finish a delivery route within Amazon’s nine-hour time frame. He said the delivery job was more physically and emotionally challenging than his time in the Army.
When he was delivering, Jeffries said, he would park illegally, stuff a backpack full of packages, and then physically sprint to complete deliveries on time. He said he lost 30 pounds in his first month on the job.
Jim Blanchard, a representative for DeliverOL, said drivers should not run from one stop to the next.
World Bank pushes G-20 to extend debt relief to 2021
World Bank Group President David Malpass has urged the Group of 20 rich countries to extend the time frame of the Debt Service Suspension Initiative(DSSI) through the end of 2021, calling it one of the key factors in strengthening global recovery.
“I urge you to extend the time frame of the DSSI through the end of 2021 and commit to giving the initiative as broad a scope as possible,” said Malpass.
He made these remarks at last week’s virtual G20 Finance Ministers and Central Bank Governors Meeting.
The World Bank Chief said the COVID-19 pandemic has triggered the deepest global recession in decades and what may turn out to be one of the most unequal in terms of impact.
People in developing countries are particularly hard hit by capital outflows, declines in remittances, the collapse of informal labor markets, and social safety nets that are much less robust than in the advanced economies.
For the poorest countries, poverty is rising rapidly, median incomes are falling and growth is deeply negative.
Debt burdens, already unsustainable for many countries, are rising to crisis levels.
“The situation in developing countries is increasingly desperate. Time is short. We need to take action quickly on debt suspension, debt reduction, debt resolution mechanisms and debt transparency,” said Malpass.
Kenya’s Central Bank Drafts New Laws to Regulate Non-Bank Digital Loans
The Central Bank of Kenya (CBK) will regulate interest rates charged on mobile loans by digital lending platforms if amendments on the Central bank of Kenya Act pass to law. The amendments will require digital lenders to seek approval from CBK before launching new products or changing interest rates on loans among other charges, just like commercial banks.
“The principal objective of this bill is to amend the Central bank of Kenya Act to regulate the conduct of providers of digital financial products and services,” reads a notice on the bill. “CBK will have an obligation of ensuring that there is fair and non-discriminatory marketplace access to credit.”
According to Business Daily, the legislation will also enable the Central Bank to monitor non-performing loans, capping the limit at not twice the amount of the defaulted loan while protecting consumers from predatory lending by digital loan platforms.
Tighter Reins on Platforms for Mobile Loans
The legislation will boost efforts to protect customers, building upon a previous gazette notice that blocked lenders from blacklisting non-performing loans below Ksh 1000. The CBK also withdrew submissions of unregulated mobile loan platforms into Credit Reference Bureau. The withdrawal came after complaints of misuse over data in the Credit Information Sharing (CIS) System available for lenders.
Last year, Kenya had over 49 platforms providing mobile loans, taking advantage of regulation gaps to charge obscene rates as high as 150% a year. While most platforms allow borrowers to prepay within a month, creditors still pay the full amount plus interest.
Amendments in the CBK Act will help shield consumers from high-interest rates as well as offer transparency on terms of digital loans.
Scope Markets Kenya customers to have instant access to global financial markets
NAIROBI, Kenya, Jul 20 – Clients trading through the Scope Markets Kenya trading platform will get instant access to global financial markets and wider investment options.
This follows the launch of a new Scope Markets app, available on both the Google PlayStore and IOS Apple Store.
The Scope Markets app offers clients over 500 investment opportunities across global financial markets.
The Scope Markets app has a brand new user interface that is very user friendly, following feedback from customers.
The application offers real-time quotes; newsfeeds; research facilities, and a chat feature which enables a customer to make direct contact with the Customer Service Team during trading days (Monday to Friday).
The platform also offers an enhanced client interface including catering for those who trade at night.
The client will get instant access to several asset classes in the global financial markets including; Single Stocks CFDs (US, UK, EU) such as Facebook, Amazon, Apple, Netflix and Google, BP, Carrefour; Indices (Nasdaq, FTSE UK), Metals (Gold, Silver); Currencies (60+ Pairs), Commodities (Oil, Natural Gas).
The launch is part of Scope Markets Kenya strategy of enriching the customer experience while offering clients access to global trading opportunities.
Scope Markets Kenya CEO, Kevin Ng’ang’a observed, “the Sope Markets app is very easy to use especially when executing trades. Customers are at the heart of everything we do. We designed the Scope Markets app with the customer experience in mind as we seek to respond to feedback from our customers.”
He added that enhancing the client experience builds upon the robust trading platform, Meta Trader 5, unveiled in 2019, enabling Scope Markets Kenya to broaden the asset classes available on the trading platform.